Break It, We Replace It™ — Terms & Policy

Break It, We Replace It™

If your Glo Go™ Cordless Smoothing Brush stops working from normal use within 12 months of delivery, we’ll replace it. No runaround—just follow the steps below.

Quick Summary (Plain-English)

  • What you get: One-time replacement of the same model within 12 months of delivery.
  • What we ask: Proof of purchase, quick photos/video of the issue, and return of the damaged unit.
  • Fee: $9 claim processing & shipping per approved replacement.
  • Fair use: One replacement per customer per 12-month period; U.S. orders only.

Who This Policy Is For / Not For

For: Customers who use the brush as intended and want peace of mind.

Not for: Resellers, commercial/salon use, or anyone intentionally damaging, modifying, or filing repeated claims.

What’s Covered (Normal Use)

  • Functional failure under normal, personal use (e.g., device won’t power on, battery failure, button/charging fault).
  • Manufacturer defects that appear during regular use.
  • Cosmetic damage from normal handling that materially affects function (e.g., cracked housing, broken bristles due to standard heat styling).

What’s Not Covered (Exclusions)

  • Intentional damage, misuse, neglect, or unauthorized repair/modification (e.g., prying open casing, submersion, fire/chemical exposure).
  • Loss, theft, or cosmetic scuffs that don’t impact performance.
  • Commercial or salon use; resold items; orders outside the U.S.
  • Orders that were refunded or charged back.

Eligibility & Activation

  • Coverage applies to the original purchaser and original order only.
  • Activation: automatic on delivery. Waiting period: claims eligible 14 days after delivery.
  • Term: 12 months from delivery date.

How To Make A Claim (Step-by-Step)

  1. Find your order number in your confirmation email.
  2. Record 2–3 photos (and a 10–20s video) clearly showing the issue.
  3. Send an email here: Start a Claim.
  4. We’ll review and email you an approval with a return label (we may require the unit back).
  5. Pay the $9 claim processing & shipping fee via the secure link.
  6. We ship your replacement within 1–2 business days of receiving the damaged unit or final approval.

Limits & Fair Use

  • One replacement per customer (per household/address) per 12-month period.
  • Replacement is the same model & color (or closest available if out of stock).
  • Coverage is non-transferable.
  • We may decline or suspend coverage for fraud, inconsistent information, altered serials, or repeated claims.
  • Abuse clause: Intentional damage or attempts to profit from replacements void coverage.

Shipping, Fees & Returns

  • Claim processing & shipping fee: $9 per approved claim (non-refundable).
  • Return of damaged unit: ship back within 14 days of label issuance or the claim closes.
  • Replacements ship standard; expedited options available at checkout rates.

Policy Term, Transfer & Geography

  • Term: 12 months from delivery.
  • Transfer: not transferable; original purchaser only.
  • Geography: United States orders only (until we publish international terms).

Definitions

  • Normal use: Personal, at-home hair styling as described in the user guide.
  • Cosmetic damage (material): Visible damage that interferes with safe or normal operation.
  • Commercial use: Use in a salon or other paid-service environment.

Frequently Asked Questions

Is this the same as a manufacturer’s warranty?

No. This is our Break It, We Replace It™ promise—a conditional guarantee we stack on top of your standard rights.

Why is there a $9 fee?

It’s a priced protection that covers shipping/handling so we can offer replacements sustainably while keeping prices fair.

What if my brush is stolen or lost?

Loss and theft aren’t covered. The program replaces units that fail under normal use.

Do I keep my old unit?

No. We may require the damaged unit back to verify the issue and to prevent waste and fraud.

Last Updated

September 5, 2025